Nunoo support

Nunoo is one pet that two partners look after together. If something is not working, we can help.

Email us: support@nunoo.app

Before you write

Most problems are fixed by one of these:

• Invite code not working. See My invite code does not work.
• Partner's changes not showing. See My partner's changes do not show up.
• No notifications. See I am not getting notifications.

The full list of questions is in the FAQ.

What to include in your email

Sending these helps us solve it in one reply:

• Your iPhone model and iOS version (Settings > General > About).
• The Nunoo version, if you can see it on the App Store page.
• What you were doing, what you expected, and what happened instead.
• A screenshot or short screen recording, if that helps.
• Whether your partner has the same problem.

Please do not send your password. Please do not send payment card details. Apple handles payments.

How long a reply takes

We aim to reply within two working days (Monday to Friday, UK time). We are a small team, so replies can take longer during busy periods and public holidays. If we cannot fix something quickly, we will tell you what we are doing.

Deleting your account

You can delete your account in the app: Settings > Delete account. If you cannot open the app, see how to request deletion by email.

Purchases

Apple handles payments and refunds for Nunoo purchases. See the FAQ for restoring a purchase and for asking Apple for a refund.