Delete your Nunoo account
You can delete your Nunoo account and your data at any time.
Delete it in the app (fastest)
- Open Nunoo and sign in.
- Tap Settings.
- Scroll down and tap Delete account.
- Read the message and tap Delete. You can tap Cancel to stop.
Your account is removed from our database straight away.
If you cannot open the app
Email support@nunoo.app from the email address you used to sign up. Use the subject line Delete my Nunoo account.
We will reply to confirm. Once we have confirmed, we delete the account. We aim to finish within 30 days. We will tell you when it is done.
If you do not have access to that email address, reply to us from another address and tell us what you signed up with. We may ask one or two questions to check it is your account. We never ask for your password.
What is deleted
- Your account and sign-in details.
- Your pet and its care history.
- Your couple and the shared pet. Your partner is unlinked and loses the shared pet too. The app says this before you confirm.
- Your notification token, so your phone stops receiving Nunoo alerts.
What is not deleted by us
- Purchases. Outfit purchases are made through your Apple ID. Apple keeps the purchase record. Refunds are handled by Apple at reportaproblem.apple.com.
- Copies at our providers. Deleting your account in the app removes your profile, couple, pet, history and notification token from our database straight away. Copies held by our analytics, crash-report and purchase providers (PostHog, Sentry, RevenueCat) are linked only to an internal account ID, not your email or name. Email privacy@nunoo.app and we will have them removed within 30 days. Apple keeps its own purchase records under its own policy.
- Your Apple account. Deleting Nunoo does not change your Apple ID.
Keep a copy of anything?
Deleting is permanent. We cannot restore an account after it is deleted. If you want to keep anything from your pet's history, take a screenshot before you delete.
For how we use your information, see the Privacy Policy.